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Evidence Guide: ICAA5143C - Implement process re-engineering strategies in an organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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ICAA5143C - Implement process re-engineering strategies in an organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Develop reengineering strategies

  1. Research and determine target process for re-engineering action
  2. Develop process re-engineering plan
  3. Determine and document strategic importance of process
  4. Establish and document performance standards and benchmarks for new process
  5. Seek feedback and suggestions from client on proposed process re-engineering
Research and determine target process for re-engineering action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop process re-engineering plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and document strategic importance of process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and document performance standards and benchmarks for new process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback and suggestions from client on proposed process re-engineering

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement process reengineering strategies

  1. Compare suggestions with process re-engineering plan to determine suitability for business requirements
  2. Incorporate suggestions where appropriate
  3. Implement new process into business structure and leave sufficient scope for changing capacity or upgrades
Compare suggestions with process re-engineering plan to determine suitability for business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incorporate suggestions where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement new process into business structure and leave sufficient scope for changing capacity or upgrades

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor organisational context

  1. Monitor new process to measure performance levels
  2. Determine and document the benefits of the new process to the business
  3. Identify and document training needs for staff
  4. Analyse the cultural and political impact of the new process
  5. Document the new process and disseminate information to appropriate person
Monitor new process to measure performance levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and document the benefits of the new process to the business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document training needs for staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the cultural and political impact of the new process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the new process and disseminate information to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to implement a re-engineering process that supports organisational objectives while remaining sensitive to internal and external stakeholder needs. In particular the learner will need to identify the complex interdependencies between organisational and external components.

To demonstrate competency in this unit the following resources will be needed:

Organisational structure and culture

Organisational strategy

Stakeholder analysis

E-business models

Personal computer

Analysis software

Modelling software

Context of and specific resources for assessment

The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic.

The demonstration of competency may also require self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.

Assessment must ensure:

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process.

Guidance information for assessment

The interdependence of units for assessment purposes may vary with the particular project or scenario. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAP5155B Plan process re engineering strategies for business

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations

Evaluate information, using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Required Skills and Knowledge

Required skills

Environment scanning

Risk analysis

Market research, testing and using focus groups

Communications

Required knowledge

Organisational strategy

Impact of technology

Business case preparation

Consulting internally and externally

Copyright and intellectual property

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include but is not limited to:

internal departments

external organisations

individual people

employees

Business requirements may be in reference to:

business

system

network

people in the organisation

Documentation may follow:

ISO/IEC/AS standards

audit trails

naming standards

version control

project management templates and report writing

maintaining equipment inventory

client training

satisfaction reports

Appropriate person may include:

supervisor

teacher

authorised business representative

client